FPL SIGNS SIGNAGE TERMS AND CONDITIONS
​
The following Terms & Conditions of Service, apply to all products, services, and works provided by FPL Signs. All works carried out by FPL Signs are on the understanding that the Client has agreed to the following Terms and Conditions.
QUOTATION
• PRICE AND VALIDITY
All quotations are priced in £ GBP and exclude carriage and VAT.
Carriage costs are available upon application.
All quotations are valid for 14 days from the date of the quotation
​
• MINIMUM ORDER
We have a minimum order value of £75.00 + VAT (excluding carriage).
VEHICLES
• PAINTWORK
We would recommend leaving any third-party finish paintwork for a minimum of 14 days prior to our vinyl application. All our vinyls are dimensionally stable and designed to be high-bond for durability. They are all fully removable by using the correct method subject to the quality of the base paintwork.
PLEASE NOTE: The application process can remove unsound paint from a vehicle.
​
• CLEANING
Vehicles must be delivered to our premises in a clean condition. If we receive a vehicle that is not clean and requires washing prior to the commencement of our works, a charge of £20 / £30 / £40 (vehicle size-specific) will be added to your invoice.
We appreciate and will accommodate that weather conditions can impact the vehicle condition during travel / delivery to our premises.
​
• TIMING
All timings are estimates at the time of quoting-on occasion, jobs may take longer than initially estimated.
Vehicles booked for a partial or full wrap must be delivered to our premises the day before the work is scheduled.
​
• RESPONSIBILITY/INSURANCE
FPL Signs take no responsibility for vehicles or items left inside vehicles that have been left with us. left with us.
The Client is responsible for ensuring that sufficient levels of insurance are in place.
For privacy reasons, dashcams and recording devices must be upon delivery to our premises. It is the Client’s responsibility to disconnect/reconnect any devices and to ensure they are fully operational once the vehicle has been collected.
• MODEL
The Client must ensure that photographs of the vehicle have been provided if requested and any agreed designs apply to the correct model-especially wheelbases.
Any necessary changes made on the day of work will incur additional charges.
​
• CANCELLATION OF VEHICLE WRAPS
Partial and full wraps-wrap or partially wrap a vehicle – any cancellations within 2 working days of the scheduled date will incur a cancellation fee of £250 + VAT for a partial wrap, £500 for a full wrap (small/medium vehicle) or £750 for a full wrap (large vehicle).
INSTALLATIONS & SITE SURVEYS
A quotation for the price of an installation will be provided following a survey of the property.
The quotation provides a reasonable estimate of the price only but may not be the final price for the full installation.
The quotation assumes that the property is suitable for the installation and that all necessary facilities / access / parking are available. Any parking fees incurred in order to complete the installation will be invoiced to the Client.
A charge may be applicable for a Site Survey, dependant on the location / aspect of the Works.
DELIVERY / INSTALLATION DATE
FPL Signs and the Client will agree a suitable date for any installation / works. If FPL Signs are unable to complete the installation on the agreed date, the Client will be notified, and alternative dates will be agreed.
FPL Signs will not be liable for any costs or loss of income that the Client may incur as a result of any change to the installation date.
The Client agrees that any materials / equipment required for FPL Signs to carry out the works may be delivered to the Clinet’s property prior to the installation and held harmless prior to and during the installation.
The Client must make the necessary arrangements to accept delivery of such equipment and take reasonable and proper care of any equipment delivered to or kept at the Client’s property
FPL SIGNS RESPONSIBILITY
FPL Signs shall carry out the installation in accordance with the quotation and any specifications which have been agreed in writing with the Client. FPL Signs shall exercise reasonable care and skill in carrying out the installation.
It will be the responsibility of FPL Signs to:
• leave any plasterwork and/or brickwork disturbed during the course of the installation in a safe, weather-tight and secure condition where possible, and advise if this needs any rectification works beyond our control
• take reasonable care to avoid dirtying or causing unnecessary disturbance to the property and shall leave the area in a clean, tidy and safe condition
• remove and dispose of any signs or materials belonging to the Client which are to be replaced (except any equipment or materials containing asbestos). If FPL Signs dispose of any old / removed materials or signage that belong to the Client, FPL Signs will not be liable to pay the Client for them.
• Charge the Client for safe disposal of waste, if appropriate
Although FPL Signs exercises utmost care during our fitting and installation process, FPL Signs cannot accept responsibility for the quality of existing paintwork / brickwork / render or any other building fabric.
THE CLIENT RESPONSIBILITY
It is the responsibility of the Client to:
• obtain all permissions and consents (including, without limitation, planning permission, building consent, and consent from landlords, local authorities, neighbours and/or mortgagees) which are required before we can carry out the installation.
• ensure that any recently painted walls are dry and have been so for no less than 2 weeks paint lifting during the application process is usually due to the quality of the adhesion between the wall and the paint.
• regularly inspect your signs to ensure the integrity of the installation has not been compromised at regular intervals (Especially after high winds and periods of bad weather)
DESIGN
• HOURLY RATE
The first hour of Design Time is Free of Charge, whilst any subsequent hour or partial hour will be charged at £50 per hour.
• COPYRIGHT
Full copyright of any selected design concept becomes the property of the client once payment has been received in full. However, FPL Signs reserves the right to display the designs (once applied) for the purposes of marketing and portfolio creation.
If a selection of designs has been presented to the Client, only the design which is to be utilised for the works will become the property of the client. All other design options remain the property of FPL Signs.
ALTERATION TO DESIGN WORK
The Client agrees that any additional works/changes requested to the agreed quotation will be liable to a separate charge.
The Client agrees that FPL Signs hold no responsibility for any design changes made by any third party.
Once a design / specification / works has been approved by the client as accurate (in terms of spelling / technical illustration etc), it is the responsibility of the Client to return a signed copy of the Artwork Approval form (hard copy of soft copy) to FPL Signs, upon which FPL Signs will produce the works as ‘Print Ready’.
No works will commence until FPL Signs has received a signed copy of the Artwork Approval Form from the Client.
CREDIT TERMS & PAYMENT
• ACCOUNT CLIENTS
Once a trading relationship has been established, and the appropriate Credit Application Form has been completed by the Client, FPL Signs may agree to offer the Client an appropriate level and term of credit.
FPL Signs shall allow credit terms, only upon completion and acceptance of a credit account application form, once a trading relationship has been established.
​
A credit limit will be set for the Client, which shall not be exceeded.
Unless otherwise agreed by FPL Signs, payment is due in full within 14 days from the date of the invoice.
If payment is not made in accordance with this term, or if at any time the credit standing of the Client has changed, FPL Signs reserves the right to refuse delivery of any goods until satisfactory payment has been made to FPL Signs.
As a result, FPL Signs reserves the right to withdraw any special terms, conditions or discounts that may have been previously agreed.
FPL Signs reserves the right to claim statutory interest at 8% over the base rate at the date the payment becomes overdue.
NON-ACCOUNT CLIENTS
The Client will pay a 50% deposit for all agreed works inclusive of VAT, with the balance paid in full upon completion.
Payments by Cash, Cheque, Bank Transfer, and all Major Credit and Debit cards are accepted. Cleared funds must be received prior to any work commencing.
Urgent job jobs to be completed within 48 hours / 2 working days of confirmation will require full payment by either Cash, Credit, Debit card or Bank Transfer.
Returned cheques will incur a fee of £35.00 per returned cheque.
CHARGES FOR SERVICES / WORKS & ACCEPTANCE
Charges for all services/works are set out in the quotation provided to the Client. At the time of the Client’s signed acceptance of the quotation and related Terms & Conditions, a 50% deposit (including VAT) will be payable.
No works / purchasing commitments will commence until the deposit has been received.
Upon completion of the works, the remaining 50% will be immediately due for payment.
A further deposit (of 50%) will also be required for any additional works agreed to subsequent to the original quotation.
CANCELLATION RIGHTS
The Client has the right to cancel at any time.
With the exception of Terms and Conditions as stated regarding to ‘Cancellation of Vehicle Wraps’-
If notification of cancellation is received prior to the commencement of any works, the Client will be refunded 100% of any funds paid.
If notification of cancellation is received once works have commenced, the Client will be refunded 100% of any funds paid, minus the cost of the works already carried out by FPL Signs and any Third Party, or for any inventory specifically purchased to support the Works.
If notification of cancellation is received once the work has been completed, the Client will not be entitled to a refund.
PRIVACY POLICY
FPL Signs are committed to protecting the privacy of the Client and operates within the regulations of the Data Protection Act 1998.
FORCE MAJEURE
FPL Signs shall not be liable to the Client in respect of any loss arising in the event of delivery of the goods being prevented, hindered or delayed, as a result of any circumstances outside the control of FPL Signs, including (but without prejudice to the generality of the foregoing), act of god, accidents, strikes, lock-outs, trade disputes, acts of restraints of Government or imposition of restrictions on export.
DISPUTES
FPL Signs must be advised in writing of any discrepancies or dissatisfaction within 5 days of completion of works / receipt of Goods. Any discrepancies notified to FPL Signs outside of this period may result in the Client incurring extra costs to rectify the problem.
INDEMNITY
If FPL Signs carries out works in accordance with the Client’s own design or specification, the Client shall fully indemnify FPL Signs against any claims, penalties, expenses, or legal costs or actions based on infringement of a patent, registered design, trademark, or trade name.
LIMITATION OF LIABILITY
The sole liability of FPL Signs in respect of any defect in, or failure of any goods or services supplied or for any shortage in the quantity of goods delivered or for any loss or injury attributable directly or indirectly thereto (other than in respect of death or personal injury) is limited to
i) making good by replacement or
ii) repairing defects or failures which under proper use appear therein
Without prejudice to the foregoing, FPL Signs shall in no circumstances be liable for
i) any indirect or consequential loss (including without limitation loss of production, loss of profit or liability to third parties) suffered or incurred by the customer or
ii) any loss or damage in excess of the price for the goods or part thereof in respect of which a claim is made. FPL Signs shall not be liable for any loss to the Client arising from delay in transit of their goods
\GOVERNING LAW
The Terms and Conditions are governed by the law of the United Kingdom.
​
​