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Privacy Policy

1. Who We Are

 

For the purposes of data protection legislation, including the UK GDPR and the Data Protection Act 2018, Freight Products UK Ltd is the Data Controller responsible for your personal data.

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2. What Data We Collect

 

We may collect and process the following data:

 

  • Name

  • Company name

  • Email address

  • Telephone number

  • Website address

  • Information submitted via contact forms

  • Marketing preferences

  • Technical data such as IP address, browser type, pages visited, and referral source

 

We only collect data that is necessary for legitimate business purposes.

 

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3. How We Collect Your Data

 

We collect data through:

 

  • Website contact and enquiry forms

  • Email correspondence

  • Telephone calls

  • Newsletter signups

  • Analytics and business intelligence tools

 

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4. How We Use Your Data

 

We use your data to:

 

  • Respond to enquiries and requests

  • Provide quotes and services

  • Manage customer relationships

  • Send marketing communications where consent has been given

  • Improve website performance and user experience

  • Monitor business interest in our services

 

We do not sell personal data to third parties.

 

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5. Marketing Communications

 

If you opt in to receive marketing communications, we may contact you by email using Mailchimp.

 

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

 

We only send marketing communications to business contacts and do not knowingly send marketing to private individuals without consent.

 

 

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6. Third Party Services

 

We use a limited number of trusted third party services to support our website and business operations.

 

 

Mailchimp

 

Used for email marketing and newsletter distribution. Mailchimp processes data on our behalf and complies with UK GDPR requirements.

 

 

Lead Forensics

 

We use Lead Forensics to identify business visitors to our website based on IP address and publicly available company information. This helps us understand which organisations are interested in our services.

 

Lead Forensics processes data as a Data Processor on our behalf and operates in accordance with applicable data protection laws, including UK GDPR. No attempt is made to identify individual visitors unless they voluntarily submit their details via a form.

 

You can find out more about Lead Forensics and opt out of tracking at:

https://www.leadforensics.com/privacy/

 

 

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7. Cookies

 

Our website uses cookies to improve functionality and analyse traffic.

 

Cookies may be used for:

 

  • Website performance and analytics

  • Remembering user preferences

  • Business visitor identification via Lead Forensics

 

You can control or disable cookies through your browser settings. Full details are available in our Cookie Policy.

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8. Legal Basis for Processing

 

We process personal data under the following lawful bases:

 

  • Legitimate interests for B2B enquiries and analytics

  • Consent for marketing communications

  • Contractual necessity where services are requested

  • Legal obligation where required

 

 

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9. Data Retention

 

We only retain personal data for as long as necessary for the purposes for which it was collected.

 

Marketing data is retained until you unsubscribe.

Enquiry data is retained for a reasonable period for business and compliance purposes.

 

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10. Data Security

 

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure.

 

Access to personal data is restricted to authorised staff only.

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11. Your Rights

 

Under UK GDPR, you have the right to:

 

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to processing

  • Restrict processing

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office

 

To exercise your rights, please contact us using the details above.

 

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12. International Transfers

 

Some of our third-party providers may process data outside the UK or EEA. Where this occurs, appropriate safeguards such as Standard Contractual Clauses are in place to protect your data.

 

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13. Changes to This Policy

 

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

 

 

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14. Contact Us

 

If you have any questions about this Privacy Policy or how we handle your data, please contact:

 

Email: office@fplsigns.co.uk

Telephone: 01252 749470

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